What should I do when I arrive at the Emergency Department?
First, register with the Unity Health associate at the front desk and speak with the triage nurse. The triage nurse will assess the severity of your symptoms and ask general questions about your health. He/she will check your pulse, blood pressure, temperature and breathing rate and ask about any allergies you may have.
Depending on bed availability, you will be taken into an exam room. Here, a physician who specializes in emergency medicine will further assess your symptoms. He will ask for more details about your symptoms and medical history. Though it may seem repetitive but asking these questions helps us better understand your needs.
How long will I need to wait to be seen?
Patients are seen based on the severity of their symptoms, not by the order they arrive. The goal is to see the patient requiring the most urgent needs first. Our goal is to keep your wait time to a minimum. If you have concerns about your wait time, please speak with the triage nurse.
How long can I expect to be here?
The average Emergency Department stay is from two to three hours, which is based on the types of tests you need and the volume and severity of patients visiting the Emergency Department at the time of your visit.
What if I need tests?
Diagnostic tests such as X-rays, CT scans and blood draws, give us more information about what is happening in your body. Some of the tests can take up to three hours to receive the results. Please feel free to ask questions or address concerns about any tests that have been ordered for you.
What if I have questions once I get home?
Please contact your primary care physician if you have follow-up questions when you return home.
How can I give feedback about my care?
Our goal is to provide excellent care to everyone who visits the Emergency Department. Following your visit, you may receive a phone call for a telephone survey. Please take a few minutes to let us know how we’re doing. Your feedback helps us provide the best care to you and our community. Also, you are welcome to call our Emergency Department Director at (501) 380-2102.